Before your visit
Get ready in five minutes.
Everything we need from you, in one list. Choose your situation to see only what applies, or print the whole list.
Checklist
Before we arrive.
- An electrical outlet near the car. We bring our own cords.
- A water tap only if we asked for one when we confirmed. If we did not ask, you do not need one.
- Park in a safe, legal, reasonably level spot with room to walk all the way around the car.
- Remove valuables: cash, cards, documents, electronics, medications and other personal items.
- Leave the car unlocked, or the keys where we agreed. You do not have to be home.
- Tell us how to disarm any alarm, and whether the car locks itself.
- Tell us about gates, gate codes, sprinklers and parking instructions.
- Unplug the charging cable before we arrive. We do not unplug a charging car.
- In a garage we only use waterless or rinseless methods, and we need room to open the doors fully.
- Tell us about special surfaces: repaint, touch-up, matte paint, wraps, film, coatings, recent tint, delicate leather, known leaks or warning lights.
- Keep pets secured away from the work area, and children and guests out of it.
- Engine bay jobs: please start the car within 24 hours afterwards and tell us right away about any problem.
- After interior work, let the car air out: carpets and cloth seats can stay damp for several hours after extraction.
Handover
When we arrive.
- Confirm the scope. We go over the package and anything you want left alone.
- Walkaround and photos. We walk around the car and the work area and take photos of their condition, including existing scratches, chips and stains. Walk around with us, or check the before photos we text you.
- Keys. We never take keys off your property. We return them or leave them where you tell us, and we lock the car when we finish if you gave us a key, unless you tell us not to.
- We never drive your car. If it needs to be moved, you move it.
After
When we finish.
- We text you when the work is done.
- Look it over, in person or in the after photos, then pay: card, Zelle, Venmo or cash.
- If something we cleaned is not right, text us within 48 hours and we come back to fix it, free.
Photos and privacy
About photos.
Before and after photos are part of every job; they are the record of the car's condition. We may post photos of the car on our website and social media unless you tell us not to, on the request form or by text at any time, and we remove posted photos promptly when asked. We blur plates and house numbers, never photograph your living space, and never post a person without their written permission. Privacy policy and Terms, Section 13.
All set? Send a request.
Send a request in about a minute, or text us. A request is not an appointment until we text to confirm the date, time and price.