From request to clean car.
Exactly what happens, in order, and what we need from you. Nothing here is a new promise: it is how our Terms of Service already work.
You send a request
Use the request form or text (213) 700-8395 with the car's year, make and model, what it needs, your city and a few times that work. No card is needed.
A request is not an appointment and doesn't hold a time. The form starts from tomorrow; we don't take same-day requests.
We text you an exact price
We look at the car, the package and the condition you describe. If we need more, we may ask for a photo or two by text. Then we text you the exact price.
Prices depend on the car and its condition, so we don't post a price list. If the car turns out to be in a very different condition, we tell you before starting and you decide (Terms 3.3).
It's confirmed when we text you
You have an appointment only when we send you, in writing, the service, the vehicle, the date, an arrival window and the price, and you reply to accept.
Need to change it? Rescheduling or canceling is free with 24 hours' notice, and rain means a free reschedule. Cancellation policy
Before we arrive
- An electrical outlet near the car (always).
- A water tap only if we said we need one when we confirmed.
- Room to walk all the way around the car, parked somewhere safe and legal.
- Valuables removed. Tell us about anything delicate, repaired or that you don't want touched.
- EVs: please unplug before we arrive.
During the detail
We start with a walk-around and photos of the car's condition. You don't have to be home. If we are running late, we text you. If you ask for extra work, we text the added price and start only after you approve it.
The checks we follow on every car are on Our standards.
After: look first, then pay
We walk around the car with you, or text photos if you are not there. Then you pay by card, Zelle, Venmo or cash. Tips are optional.
If something we cleaned isn't right, text us within 48 hours and we come back to fix it at no charge.
How we talk to you
By text, from (213) 700-8395. We reply within 15 minutes, 7am to 7pm, every day. Texts sent after 7pm are answered starting at 7am. Email works too: [email protected].
Reply STOP to any text to stop messages. Text message terms
If something goes wrong
- The form won't send? Text us the same details at (213) 700-8395 or email us. Nothing is lost.
- Something isn't right after the detail? Text within 48 hours with photos if you can.
- Think something was damaged? Tell us within 48 hours with photos, before any repair. Damage and liability
- Your information: the request form sends your answers to Google Forms. See the Privacy Policy for what we keep and how to delete it.
Ready when you are.
See real jobs first, or send a request now. We'll text you a price before anything is booked.