When you send the request
Tell us the year, make and model, roughly how dirty the car is, and where it will be parked. Honest detail here gets you an accurate price the first time.
Then mention anything we should know before we touch the car:
- Repaint, touch-up paint, or body or paint work in the last 90 days (fresh paint may not be fully cured).
- Wraps, vinyl, paint protection film, ceramic coatings, or matte or satin paint.
- Window tint applied in the last 30 days. We do not clean the inside of freshly tinted windows.
- Known leaks, warning lights, aftermarket electronics or wiring, and anything you do not want touched.
- Allergies or sensitivities, or infants and pets who ride in the car. Fragrance-free products are available on request.
Not sure about something? Say so and we can skip that area. The full list is in section 4 of our Terms of Service.
Power and water
- Outlet, every time. A standard electrical outlet near the car. We bring our own cords.
- Water, only sometimes. Some jobs need an outdoor tap. We tell you when we confirm. If we don't, you don't need one.
- Older circuits can trip a breaker or GFCI outlet. Resetting it is normal and does not mean anything is damaged.
We keep wash water out of streets, gutters and storm drains, and use rinseless or waterless methods where we can.
Where to park the car
- A safe, legal, reasonably level spot with room to walk all the way around the car.
- A garage is great, especially for interior work. Inside garages we use waterless or rinseless methods only.
- Shade helps on hot days. Hot panels in direct sun make products dry too fast and spot.
- We never drive or move your car, so park it where you want it done before we arrive.
- Tell us where our own vehicle can park, plus any gate code, sprinkler schedule or building rule.
The night before or that morning
- Remove valuables: cash, cards, documents, electronics, medications and anything personal. We move items to reach surfaces and only throw away obvious food and drink waste; everything else goes in a bag left in the car.
- EV owners: unplug the charging cable. We do not unplug a car that is charging.
- Convertible: close and latch the top.
- Car seats: tell us if they stay installed. We clean around installed car seats.
- Leave the car unlocked or the keys where we agreed. If you give us a key, we lock the car when we finish unless you tell us not to.
During the visit
You do not have to be home. Before we start, we walk around the car and take photos of its condition. If you are there, walk around with us; if not, check the photos we text you and point out anything we missed.
Please keep pets secured and children and guests away from the work area for the whole visit. If you need the car back by a certain time, tell us when you accept the appointment.
When we finish
You pay after the job, once you've seen it, by card, Zelle, Venmo or cash. If something we cleaned isn't right, text us within 48 hours and we come back to fix it at no charge. See after your detail for drying times and care.